Check out 結賬退宿

　　經典對話

　　C=Cashier 收銀員 G=Guest 顧客

　　C：Good morning, sir. May I help you?

　　先生，您早，有什么可以幫到您嗎?

　　G：Yes, I’d like to check out.

　　我想退宿。

　　C：Certainly sir. May I have your room key, please?

　　好的，請把房間鑰匙給我，好嗎?

　　G：Sure, Here it is.

　　好的，給你。

　　C：Just a moment, please. I’ll draw up your bill for you.

　　請等一下，我幫您結帳。

　　(After a while 過了一會兒)

　　C：Mr. Johnson, your bill totals US$520, How would you like to make the payment?

　　約翰遜先生，您的賬單總計是 520 美元。您打算如何付款?

　　G：By credit card. Do you accept Visa?

　　用信用卡。你們接受維薩信用卡嗎?

　　C：Yes, Mr. Johnson.

　　是的，約翰遜先生。

　　G：Here you are.

　　給你。

　　C：(Print the card)Could you sign here , please?

　　請您在這兒簽名，好嗎?

　　G：Sure.

　　好的。

　　C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.

　　謝謝您，約翰遜先生。這是您的卡和收據。祝您旅途愉快。

　　常用句型百寶箱

　　1. 結帳基本應對

　　1) Just a moment, please. The cashier will have your bill ready in a moment.

　　請稍等，收銀員馬上會準備好您的賬單。

　　2) I will calculate/draw up the bill for you.

　　我幫您結賬單。

　　3) Thank you for waiting, Mr. xx, here is your bill. Would you like check it?

　　讓您久等了，xx 先生。這是您的賬單，您要核對一下嗎?

　　4) Would you like a breakdown of the bill?

　　您的帳目要細分嗎?

　　5) That’s mach more than I expected.

　　那比我預料中的要超出許多。

　　6) Shall I explain some items for you?

　　要我解釋什么收費款項嗎?

　　7) If you think there is any error in your bill, we can check it for you.

　　如果您認為賬目有錯，我們可以為您核對一下。

　　8) “L” stands for laundry, and “T” means telephone call charge.

　　“L”代表洗衣費， “T”代表電話費。

　　9) I am afraid it is not enough to cover the amount./ I’m afraid it can’t cover the amount.

　　恐怕那不夠付賬。

　　10) How would you settle the bill/ make payment?

　　您打算如何付款呢?

　　11) In cash/By credit card/By travel’s check.

　　用現金/用信用卡/用旅行支票。

　　12) May I have an invoice?

　　可以給開張發票嗎?

　　13) Certainly ,sir. May I know the name of your company?

　　當然可以，先生。請問貴公司寶號?

　　14) Here’s your change and receipt/invoice.

　　這是您的零錢和收據/發票。

　　15) I’ll call the bellman to take your baggage down.

　　我會叫個服務員把您的行李拿下來。

　　2. 由第三方付款的結賬退宿

　　1) Your bill will be paid by xx company./xx company has arranged to pay your bill.

　　您的賬單由 xx 公司支付。

　　2) Could you make out two separate bills for me?

　　可以給我分開兩張賬單嗎?

　　3) What charges does each bill cover, please?

　　請問每張賬單包括哪些費用?

　　4) One bill covers the room rent and telephone rate. They are paid by our company.

　　一張賬單包括房租和電話費，這些是由我們公司支付。

　　5) May I have your signature , please?

　　請您簽個名，好嗎?

　　6) Could you sign your name here ,please?

　　請您在這兒簽名，好嗎?

　　7) May I have two of your business cards, please?

　　請給我兩張您的名片，好嗎?