Reception 登記入住

　　經典對話

　　C=Front Office Clerk 前臺服務員 G=Guest 顧客

　　C：Good afternoon. Welcome to XX hotel. May I help you?

　　下午好!歡迎光臨 xx 酒店。能為您效勞嗎?

　　G：Yes, I’d like to check-in,pleae.

　　我要登記住宿。

　　C：Certaily,sir. May I have your name ,please?

　　好的，先生。請問大名?

　　G：I’m Lawrence Brown.

　　我叫勞倫斯.布朗。

　　C：Do you have a reservation with us. Mr. Brown?

　　布朗先生，您預訂了房間了嗎?

　　G：Yes, from tonight.

　　是的，預訂了。從今晚開始。

　　C：Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?

　　請稍后，我檢查一下預訂記錄。(過了一會兒)讓您久等了，布朗先生。您預訂了從 3 月 5 日到 7

　　日 3 個晚上的雙床間，是這樣的嗎?

　　G：Exactly.

　　對。

　　C：Could you fill out the registration form, please?

　　請填寫這張登記表好嗎?

　　G：Fine(Fill the form)

　　好的(填寫表格)

　　C：How would you like to make payment?

　　您打算如何付款呢?

　　G：By American Express Card.

　　用美國運通信用卡。

　　C：May I take a print of the card ,please?

　　請讓我劃印一下你的卡，好嗎?

　　G：Sure, here you are.

　　好的，給你。

　　C：Thank you, Mr. Brown. Your room number is 2809.that’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.

　　謝謝您，布朗先生。您的房間是 8 樓的 2809 好房，服務員會帶您過去，希望您住得愉快。