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教育部簡(jian)報〔2023〕第43期

　　西(xi)安電子科技(ji)(ji)大學(xue)(xue)認(ren)真學(xue)(xue)習貫(guan)徹(che)習近平總書記關(guan)于教(jiao)育(yu)的重要(yao)(yao)論(lun)述(shu)、關(guan)于數(shu)字中國建設的重要(yao)(yao)指示批示精神(shen)，深(shen)(shen)入(ru)落實國家教(jiao)育(yu)數(shu)字化(hua)戰(zhan)略(lve)行(xing)動(dong)(dong)部署要(yao)(yao)求，立足學(xue)(xue)校(xiao)電子信息(xi)特色優勢，綜合(he)運(yun)用物(wu)聯(lian)網(wang)、大數(shu)據、人工智能(neng)、云計算等新(xin)興技(ji)(ji)術(shu)，實施“教(jiao)育(yu)數(shu)字化(hua)戰(zhan)略(lve)轉型西(xi)電行(xing)動(dong)(dong)”，在組織領(ling)導(dao)、基座建設、教(jiao)學(xue)(xue)改革、支撐保障(zhang)等方面(mian)聚力用勁，著力推進信息(xi)技(ji)(ji)術(shu)與教(jiao)育(yu)教(jiao)學(xue)(xue)深(shen)(shen)度融(rong)合(he)，加快教(jiao)育(yu)數(shu)字化(hua)轉型，推動(dong)(dong)學(xue)(xue)校(xiao)事業高質量發(fa)展。

　　加強(qiang)(qiang)組織領導(dao)(dao)，完善體制(zhi)(zhi)機(ji)制(zhi)(zhi)聚(ju)合力。一(yi)是(shi)(shi)明確(que)建設目(mu)標(biao)。將(jiang)推(tui)(tui)(tui)進教育(yu)數(shu)字化(hua)轉型(xing)擺在學(xue)校(xiao)(xiao)(xiao)事業發(fa)展(zhan)突出位(wei)置，在學(xue)校(xiao)(xiao)(xiao)第十(shi)三(san)次黨(dang)代會(hui)(hui)明確(que)提出“數(shu)字西電”的(de)建設目(mu)標(biao)，將(jiang)智慧校(xiao)(xiao)(xiao)園建設納入學(xue)校(xiao)(xiao)(xiao)“十(shi)四五(wu)”發(fa)展(zhan)規(gui)劃，并(bing)專門制(zhi)(zhi)定(ding)學(xue)校(xiao)(xiao)(xiao)教育(yu)信息(xi)化(hua)“十(shi)四五(wu)”發(fa)展(zhan)規(gui)劃，系統設計(ji)戰略(lve)目(mu)標(biao)、機(ji)制(zhi)(zhi)創新(xin)、制(zhi)(zhi)度(du)建設等方面(mian)實(shi)施(shi)舉措(cuo)，著(zhu)力以(yi)“高位(wei)推(tui)(tui)(tui)進、務實(shi)推(tui)(tui)(tui)進、創新(xin)推(tui)(tui)(tui)進”的(de)理(li)(li)念，推(tui)(tui)(tui)動“數(shu)智教育(yu)、數(shu)智治(zhi)理(li)(li)、數(shu)智服務”共同(tong)(tong)發(fa)展(zhan)。二是(shi)(shi)健全(quan)(quan)組織機(ji)構(gou)。成立(li)由學(xue)校(xiao)(xiao)(xiao)黨(dang)委書記和校(xiao)(xiao)(xiao)長(chang)任雙組長(chang)的(de)網(wang)(wang)絡安全(quan)(quan)與(yu)信息(xi)化(hua)工(gong)(gong)作領導(dao)(dao)小組，每月召開1次推(tui)(tui)(tui)進會(hui)(hui)、每周(zhou)召開1次碰(peng)頭(tou)會(hui)(hui)，著(zhu)力構(gou)建學(xue)校(xiao)(xiao)(xiao)統一(yi)領導(dao)(dao)、信息(xi)化(hua)推(tui)(tui)(tui)進辦(ban)(ban)(ban)公室(shi)牽(qian)頭(tou)推(tui)(tui)(tui)進、信息(xi)網(wang)(wang)絡技(ji)術(shu)中心(xin)提供(gong)(gong)技(ji)術(shu)支(zhi)(zhi)撐、各(ge)(ge)二級(ji)院系共同(tong)(tong)參(can)與(yu)的(de)四級(ji)聯動信息(xi)化(hua)協同(tong)(tong)工(gong)(gong)作格局。邀請校(xiao)(xiao)(xiao)內外相關人員組建學(xue)校(xiao)(xiao)(xiao)信息(xi)化(hua)專家組，為各(ge)(ge)項(xiang)改革落地見效提供(gong)(gong)有力指導(dao)(dao)。三(san)是(shi)(shi)完善工(gong)(gong)作機(ji)制(zhi)(zhi)。不(bu)斷(duan)匯聚(ju)資源(yuan)力量(liang)，建立(li)政府(fu)支(zhi)(zhi)持主導(dao)(dao)、學(xue)校(xiao)(xiao)(xiao)主體應用、企業技(ji)術(shu)支(zhi)(zhi)撐、社會(hui)(hui)延伸參(can)與(yu)的(de)數(shu)字化(hua)轉型(xing)推(tui)(tui)(tui)進機(ji)制(zhi)(zhi)，積極探索各(ge)(ge)類數(shu)字化(hua)應用試點(dian)，著(zhu)力以(yi)先試先行(xing)促(cu)進創新(xin)發(fa)展(zhan)。獲批(pi)全(quan)(quan)國“區塊(kuai)鏈+教育(yu)”應用試點(dian)高校(xiao)(xiao)(xiao)、“5G+智慧教育(yu)”應用試點(dian)高校(xiao)(xiao)(xiao)。先后制(zhi)(zhi)定(ding)《信息(xi)化(hua)工(gong)(gong)作管(guan)理(li)(li)辦(ban)(ban)(ban)法(fa)(試行(xing))》《網(wang)(wang)絡安全(quan)(quan)管(guan)理(li)(li)辦(ban)(ban)(ban)法(fa)(試行(xing))》等文件(jian)，持續完善工(gong)(gong)作制(zhi)(zhi)度(du)體系，并(bing)從安全(quan)(quan)機(ji)制(zhi)(zhi)、內容(rong)管(guan)理(li)(li)、技(ji)術(shu)防護、責任體系等方面(mian)加強(qiang)(qiang)網(wang)(wang)絡安全(quan)(quan)管(guan)理(li)(li)，努力保障各(ge)(ge)項(xiang)工(gong)(gong)作安全(quan)(quan)有序開展(zhan)。

　　筑牢數(shu)(shu)(shu)(shu)字基(ji)座，推(tui)進(jin)共享互通(tong)強動(dong)力(li)(li)。一(yi)(yi)是強化(hua)(hua)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)基(ji)礎治(zhi)(zhi)理(li)(li)(li)。依托“AI+教育中心”建(jian)(jian)立(li)(li)全校(xiao)教育數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)基(ji)座，按照“數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)一(yi)(yi)個庫、管(guan)理(li)(li)(li)一(yi)(yi)張表、服(fu)務(wu)一(yi)(yi)個站、決策一(yi)(yi)個鍵”的(de)思(si)路，分(fen)類(lei)制(zhi)定數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)采集(ji)、加(jia)(jia)工、存儲等標(biao)準(zhun)(zhun)，日(ri)均共享數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)220萬(wan)余條(tiao)，努力(li)(li)以數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)技(ji)術(shu)“新動(dong)能”打造精準(zhun)(zhun)化(hua)(hua)、科學化(hua)(hua)、便捷化(hua)(hua)、智(zhi)能化(hua)(hua)的(de)教育“新治(zhi)(zhi)理(li)(li)(li)”模(mo)式(shi)。二是規范(fan)(fan)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)質量標(biao)準(zhun)(zhun)。持(chi)續(xu)加(jia)(jia)強數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)制(zhi)度建(jian)(jian)設，制(zhi)定《數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)資源(yuan)(yuan)(yuan)管(guan)理(li)(li)(li)辦(ban)法(試(shi)行(xing))》，明確數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)標(biao)準(zhun)(zhun)規范(fan)(fan)，建(jian)(jian)立(li)(li)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)資源(yuan)(yuan)(yuan)目錄和(he)(he)溯源(yuan)(yuan)(yuan)圖(tu)譜，推(tui)動(dong)實現“一(yi)(yi)數(shu)(shu)(shu)(shu)一(yi)(yi)源(yuan)(yuan)(yuan)”。對(dui)信息(xi)化(hua)(hua)建(jian)(jian)設項目數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)清(qing)單(dan)進(jin)行(xing)滾動(dong)更(geng)新，持(chi)續(xu)完善公共基(ji)礎編碼標(biao)準(zhun)(zhun)規范(fan)(fan)，強化(hua)(hua)各(ge)職能部門對(dui)負責數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)的(de)維護和(he)(he)管(guan)理(li)(li)(li)，切實保證(zheng)各(ge)項數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)客觀準(zhun)(zhun)確。三是促(cu)進(jin)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)互聯互通(tong)。建(jian)(jian)立(li)(li)學校(xiao)、學院、學生(sheng)、教師(shi)等主題數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)庫，不(bu)斷強化(hua)(hua)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)的(de)歸(gui)集(ji)、共享，著力(li)(li)打通(tong)信息(xi)壁壘、消除(chu)“數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)孤島”。截至目前，系統已采集(ji)教學、學工、科研(yan)、人事(shi)等129個系統的(de)6952張數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)表，貫通(tong)全校(xiao)各(ge)類(lei)應用(yong)(yong)系統。積極挖掘各(ge)項數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)價值，持(chi)續(xu)推(tui)進(jin)數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)分(fen)析、集(ji)成和(he)(he)應用(yong)(yong)，強化(hua)(hua)各(ge)類(lei)應用(yong)(yong)系統的(de)連(lian)接和(he)(he)復用(yong)(yong)，促(cu)進(jin)傳統條(tiao)塊化(hua)(hua)、分(fen)離式(shi)管(guan)理(li)(li)(li)生(sheng)態革(ge)新，推(tui)動(dong)實現發(fa)(fa)現規律、預測趨(qu)勢、輔助(zhu)決策、服(fu)務(wu)師(shi)生(sheng)。累計發(fa)(fa)布數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)清(qing)單(dan)2360個，覆蓋(gai)全校(xiao)289個應用(yong)(yong)，著力(li)(li)以大數(shu)(shu)(shu)(shu)據(ju)(ju)(ju)(ju)(ju)技(ji)術(shu)為驅(qu)動(dong)，給予師(shi)生(sheng)更(geng)加(jia)(jia)精準(zhun)(zhun)、科學、高效(xiao)的(de)助(zhu)學、助(zhu)教、助(zhu)管(guan)和(he)(he)助(zhu)研(yan)服(fu)務(wu)。

　　賦能教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)改革，聚焦提質(zhi)增(zeng)效添助(zhu)力(li)。一(yi)是(shi)推(tui)進(jin)(jin)(jin)平(ping)(ping)(ping)臺(tai)資源建(jian)(jian)設。運用3D虛(xu)(xu)擬數(shu)(shu)字(zi)教(jiao)(jiao)(jiao)(jiao)師(shi)(shi)、智(zhi)能翻譯等(deng)(deng)(deng)技(ji)術建(jian)(jian)成(cheng)(cheng)智(zhi)課(ke)平(ping)(ping)(ping)臺(tai)，匯(hui)集(ji)音頻、視頻、習(xi)題(ti)、課(ke)件等(deng)(deng)(deng)課(ke)程(cheng)資源727萬余(yu)(yu)個;探(tan)索構建(jian)(jian)“教(jiao)(jiao)(jiao)(jiao)材+題(ti)庫+案(an)例(li)+項目(mu)+思政”的(de)(de)(de)教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)資源體系，集(ji)成(cheng)(cheng)“基(ji)本概(gai)念+問(wen)題(ti)分(fen)(fen)析(xi)+復雜系統(tong)+跨域(yu)知識+瓶頸技(ji)術”5個層級教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)資源內容(rong)，助(zhu)力(li)數(shu)(shu)理(li)基(ji)礎、工程(cheng)數(shu)(shu)學(xue)(xue)(xue)、電(dian)(dian)(dian)子(zi)電(dian)(dian)(dian)路、通信信息、信號處理(li)和(he)電(dian)(dian)(dian)磁微波等(deng)(deng)(deng)優勢(shi)學(xue)(xue)(xue)科(ke)領域(yu)專業課(ke)程(cheng)群(qun)建(jian)(jian)設，加(jia)快(kuai)推(tui)動優質(zhi)課(ke)程(cheng)資源更(geng)新迭代。積(ji)極參(can)與(yu)教(jiao)(jiao)(jiao)(jiao)育(yu)部(bu)(bu)“慕課(ke)西(xi)部(bu)(bu)行(xing)計劃”，牽頭組建(jian)(jian)西(xi)北(bei)高(gao)等(deng)(deng)(deng)教(jiao)(jiao)(jiao)(jiao)育(yu)數(shu)(shu)字(zi)化轉型聯盟并建(jian)(jian)立“慕課(ke)西(xi)部(bu)(bu)行(xing)”網上(shang)平(ping)(ping)(ping)臺(tai)，共享各類(lei)優質(zhi)課(ke)程(cheng)資源;推(tui)出電(dian)(dian)(dian)子(zi)信息類(lei)優質(zhi)示范課(ke)觀摩(mo)班，全(quan)(quan)過程(cheng)開(kai)放(fang)34門課(ke)程(cheng)，覆(fu)蓋(gai)720余(yu)(yu)所(suo)學(xue)(xue)(xue)校、2110余(yu)(yu)名教(jiao)(jiao)(jiao)(jiao)師(shi)(shi)。二是(shi)開(kai)發教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)輔助(zhu)工具(ju)。建(jian)(jian)立基(ji)于(yu)知識點在線(xian)(xian)學(xue)(xue)(xue)習(xi)和(he)智(zhi)能推(tui)薦、基(ji)于(yu)語(yu)義分(fen)(fen)析(xi)完成(cheng)(cheng)智(zhi)能問(wen)答和(he)在線(xian)(xian)自主(zhu)測(ce)試的(de)(de)(de)智(zhi)課(ke)平(ping)(ping)(ping)臺(tai)學(xue)(xue)(xue)習(xi)工具(ju);圍繞實驗(yan)室團(tuan)(tuan)隊(dui)、學(xue)(xue)(xue)科(ke)團(tuan)(tuan)隊(dui)、科(ke)研(yan)團(tuan)(tuan)隊(dui)、專業建(jian)(jian)設團(tuan)(tuan)隊(dui)、學(xue)(xue)(xue)位(wei)點申(shen)報(bao)團(tuan)(tuan)隊(dui)等(deng)(deng)(deng)5種典型教(jiao)(jiao)(jiao)(jiao)師(shi)(shi)團(tuan)(tuan)隊(dui)，打造(zao)虛(xu)(xu)擬團(tuan)(tuan)隊(dui)數(shu)(shu)據聚合平(ping)(ping)(ping)臺(tai)，模擬匯(hui)聚團(tuan)(tuan)隊(dui)成(cheng)(cheng)員(yuan)相關數(shu)(shu)據，以互補(bu)效應快(kuai)速建(jian)(jian)立和(he)優化教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)團(tuan)(tuan)隊(dui)，努(nu)力(li)滿足學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)多樣化、個性(xing)化、精準化的(de)(de)(de)學(xue)(xue)(xue)習(xi)需求。三是(shi)開(kai)展質(zhi)量(liang)管理(li)評價(jia)。探(tan)索建(jian)(jian)立學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)綜合性(xing)成(cheng)(cheng)長電(dian)(dian)(dian)子(zi)檔(dang)案(an)與(yu)電(dian)(dian)(dian)子(zi)能力(li)證書(shu)，為(wei)本科(ke)生(sheng)(sheng)(sheng)(sheng)、研(yan)究生(sheng)(sheng)(sheng)(sheng)分(fen)(fen)類(lei)構建(jian)(jian)觀測(ce)模型，運用大數(shu)(shu)據分(fen)(fen)析(xi)技(ji)術向師(shi)(shi)生(sheng)(sheng)(sheng)(sheng)生(sheng)(sheng)(sheng)(sheng)成(cheng)(cheng)、推(tui)送學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)學(xue)(xue)(xue)習(xi)進(jin)(jin)(jin)展報(bao)告，全(quan)(quan)方位(wei)采集(ji)學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)在線(xian)(xian)學(xue)(xue)(xue)習(xi)行(xing)為(wei)和(he)能力(li)等(deng)(deng)(deng)多模態數(shu)(shu)據，實時(shi)評估(gu)在線(xian)(xian)學(xue)(xue)(xue)習(xi)效果。對線(xian)(xian)下課(ke)堂教(jiao)(jiao)(jiao)(jiao)師(shi)(shi)講授及(ji)學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)學(xue)(xue)(xue)習(xi)狀(zhuang)態進(jin)(jin)(jin)行(xing)全(quan)(quan)程(cheng)記錄，并進(jin)(jin)(jin)行(xing)系統(tong)分(fen)(fen)析(xi)，幫助(zhu)教(jiao)(jiao)(jiao)(jiao)師(shi)(shi)全(quan)(quan)方位(wei)、多層次掌握學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)學(xue)(xue)(xue)習(xi)情況, 及(ji)時(shi)優化教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)策(ce)略(lve)、改進(jin)(jin)(jin)教(jiao)(jiao)(jiao)(jiao)學(xue)(xue)(xue)過程(cheng)，不斷(duan)提升學(xue)(xue)(xue)生(sheng)(sheng)(sheng)(sheng)的(de)(de)(de)學(xue)(xue)(xue)習(xi)體驗(yan)和(he)學(xue)(xue)(xue)習(xi)效果。

　　夯實(shi)(shi)(shi)支撐保障，堅(jian)持服(fu)(fu)務(wu)至上(shang)增(zeng)活力(li)(li)。一(yi)是(shi)加(jia)強智慧(hui)環境建設(she)。搭建物聯感(gan)(gan)知(zhi)平(ping)(ping)臺(tai)(tai)，推(tui)(tui)動(dong)(dong)實(shi)(shi)(shi)現(xian)校園(yuan)空間(jian)的(de)設(she)備(bei)接(jie)入(ru)和(he)無(wu)線(xian)網絡信號全(quan)覆蓋(gai)，著(zhu)力(li)(li)創建數據(ju)實(shi)(shi)(shi)時賦能的(de)數字(zi)孿生(sheng)(sheng)(sheng)(sheng)校園(yuan)。建立3D全(quan)息教(jiao)室(shi)(shi)、沉(chen)浸式互(hu)動(dong)(dong)教(jiao)室(shi)(shi)、遠程互(hu)動(dong)(dong)教(jiao)室(shi)(shi)等(deng)(deng)97間(jian)智慧(hui)教(jiao)室(shi)(shi)，加(jia)快構建泛在多元、智能化(hua)、體驗式的(de)學(xue)習場景。積極推(tui)(tui)進數字(zi)圖書(shu)館(guan)、博物館(guan)、書(shu)院等(deng)(deng)建設(she)，努(nu)力(li)(li)為學(xue)生(sheng)(sheng)(sheng)(sheng)提(ti)供“時時可學(xue)、處(chu)處(chu)可學(xue)”的(de)良好環境。二是(shi)推(tui)(tui)動(dong)(dong)業(ye)務(wu)流(liu)程再造。以數字(zi)化(hua)推(tui)(tui)動(dong)(dong)業(ye)務(wu)融合，建立部門協同(tong)治理(li)體系，上(shang)線(xian)財(cai)資(zi)一(yi)體化(hua)平(ping)(ping)臺(tai)(tai)，打(da)通招標(biao)、合同(tong)、資(zi)產、財(cai)務(wu)、預算5個(ge)(ge)業(ye)務(wu)系統，實(shi)(shi)(shi)現(xian)相關業(ye)務(wu)工(gong)作(zuo)(zuo)全(quan)流(liu)程銜接(jie)。構建分析模型(xing)和(he)決策模型(xing)，建成智能決策駕駛艙，涵蓋(gai)科(ke)學(xue)研究、師(shi)資(zi)隊伍、財(cai)務(wu)管理(li)、事項(xiang)預警等(deng)(deng)13個(ge)(ge)主題，實(shi)(shi)(shi)現(xian)400余項(xiang)數據(ju)指(zhi)標(biao)可視化(hua)呈現(xian)，切(qie)實(shi)(shi)(shi)為學(xue)校各項(xiang)事業(ye)高質(zhi)量(liang)發展提(ti)供重要參(can)考和(he)有力(li)(li)支持。三是(shi)提(ti)升公共服(fu)(fu)務(wu)質(zhi)量(liang)。在校園(yuan)移動(dong)(dong)門戶上(shang)線(xian)336個(ge)(ge)服(fu)(fu)務(wu)應用，面向學(xue)生(sheng)(sheng)(sheng)(sheng)、教(jiao)職工(gong)、校友(you)、訪客等(deng)(deng)17類群體提(ti)供606個(ge)(ge)服(fu)(fu)務(wu)事項(xiang);建設(she)師(shi)生(sheng)(sheng)(sheng)(sheng)“一(yi)張表(biao)”平(ping)(ping)臺(tai)(tai)，優化(hua)工(gong)作(zuo)(zuo)流(liu)程和(he)表(biao)單設(she)計，推(tui)(tui)動(dong)(dong)實(shi)(shi)(shi)現(xian)一(yi)次辦理(li)、快速(su)辦理(li)，讓數據(ju)多跑路，師(shi)生(sheng)(sheng)(sheng)(sheng)少跑腿。建立線(xian)上(shang)1234師(shi)生(sheng)(sheng)(sheng)(sheng)服(fu)(fu)務(wu)平(ping)(ping)臺(tai)(tai)，圍繞師(shi)生(sheng)(sheng)(sheng)(sheng)學(xue)習、生(sheng)(sheng)(sheng)(sheng)活等(deng)(deng)方面需求，累計回復(fu)師(shi)生(sheng)(sheng)(sheng)(sheng)咨詢(xun)問題19.38萬(wan)條(tiao)，督促解決反映(ying)問題2019件，以數字(zi)化(hua)技術(shu)提(ti)升服(fu)(fu)務(wu)效率和(he)服(fu)(fu)務(wu)質(zhi)量(liang)，不斷增(zeng)強廣大(da)師(shi)生(sheng)(sheng)(sheng)(sheng)的(de)幸福(fu)感(gan)(gan)、獲得(de)感(gan)(gan)。